Privacy Policy

Our website address is: https://himalayanoutdoorproject.com. Himalayan Outdoor Project (HOP) is a Nepal-based trekking and expedition company. This policy explains what information we collect when you use our website, why we collect it, and how it is handled.

Our website does not offer user accounts, member logins, or a comments system. The information described below relates to our booking and enquiry forms, and to standard website analytics.

When you submit a Booking or Enquiry form on our website, we collect the information you provide, which may include:

• Name, email address, and phone / WhatsApp number
• Nationality, city, and country
• Trip preferences selected trip or activity, preferred start date, group size, and package type
• Emergency contact name and phone number
• Dietary requirements and fitness level
• Medical conditions or allergies you choose to share with us
• Previous trekking or climbing experience, where relevant to the trip
• Any additional requests or details you include in the form

Medical and dietary information is provided voluntarily and is used only to support your safety and comfort on your trip. It is shared only with the guide team responsible for your expedition.

We use the information you provide to:

• Respond to your booking request or enquiry
• Plan and prepare your trip, including permits, guides, and logistics
• Contact you regarding your booking, including deposit invoices and trip updates
• Support your safety during the expedition, including sharing relevant medical or dietary information with your guide team
• Meet our own record-keeping, permit, and insurance obligations as a trekking operator

We do not sell your personal information to third parties.

Our website uses cookies for essential site functionality, performance and analytics (including Google Analytics), and where applicable advertising measurement (including the Meta/Facebook Pixel). A full breakdown of the cookies we use, what they do, and how to manage your preferences is available on our Cookie Policy page.

To operate our website, we rely on a small number of third-party services:

• Web3Forms processes and delivers the Booking and Enquiry forms on our site to our team by email
• Google Analytics anonymized website usage statistics (see our Cookie Policy for details)
• Meta (Facebook) Pixel and YouTube where used, for advertising measurement and embedded video, as described in our Cookie Policy

These services are subject to their own privacy policies, and we only share the information necessary for them to perform their function.

Content on this site (e.g., videos, images, articles) may include embedded elements from other websites, such as embedded YouTube videos. This embedded content behaves exactly as if you had visited the other website directly, and that third-party site may collect data about your interaction with it, independent of our own data practices.

We retain booking and enquiry information for as long as reasonably necessary to fulfil your trip, respond to your enquiry and meet our own accounting, permit, and legal record-keeping obligations. Where information is no longer needed for these purposes, we take reasonable steps to remove it.

If you have submitted a booking or enquiry form to us, you can request a copy of the personal information we hold about you, or request that we correct or delete it, by contacting us using the details below. This does not include any data we are obliged to keep for administrative, legal, permit, or insurance purposes related to a booked trip.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Himalayan Outdoor Project
• Email: info@himalayanoutdoorproject.com
• Website: https://himalayanoutdoorproject.com/contact